House Guidelines
The Guest House is a curated platform connecting hospitality members with experienced wellness and lifestyle specialists.
These guidelines outline the standards and responsibilities that govern the use of the platform.
The Role of The Guest House
The Guest House facilitates introductions between House Members and House Guests. All bookings, fees, contractual arrangements are agreed directly between the parties involved. The Guest House is not a contracting party and accepts no responsibility for services delivered.
Responsiveness
House Guests are expected to respond to member enquiries in a timely and professional manner. As a general guideline, responses should be made within 7-14 days wherever possible.
The Guest House reserves the right to review listings that consistently fail to meet this expectation.
Fees & Membership
The Guest House may charge membership or listing fees to House Guests and/or House Members. Details of applicable fees will be provided separately. Fees are non-refundable except where required by law.
Professional Standards
House Guests are responsible for ensuring they hold appropriate qualifications, certifications and insurance required to deliver their services within hospitality environments and relevant jurisdictions.
Curation & Listing
The Guest House reserves the right to review, pause or remove profiles or memberships at its discretion in order to maintain the standards and integrity of the platform.
Limitation of Liability
The Guest House acts solely as a facilitator of introductions. It does not guarantee the performance, conduct or outcomes of the services provided by House Guests.
Accuracy of Information
House Guests are responsible for ensuring that all information provided, including experience, qualifications and availability, is accurate and up to date.
Content & Intellectual Property
House Guests retain ownership of submitted content. By submitting materials, House Guests grant The Guest House permission to display and promote this content across the platform and associated communications.
All branding, design and platform content belonging to The Guest House remains its intellectual property.
Governing Law
These guidelines are governed by the laws of England and Wales.